FAQ’s

We are located at 1027 Pandora Ave. Victoria BC, V8V 3P6.

You can see the full list of our services here https://www.truemintblueprints.com/services/

 

Category: Main FAQs

Expertise and Knowledge.

While we cannot speak for other design agencies, based on our business background we are able to put forth a more thorough and analyzed design and branding taking everything into account. We are also  an unbiased party able to see the big picture to help clients make better choices and decisions. While everyone can buy or download free or cheap software and/or tools and take the time to learn it all themselves, the secret of design is elsewhere.

Less risk and less stress.

You can allow us to assume all the risk in the effectiveness of the design as well avoid over stressing as we manage the project from start to finish.

Save time and provide a better return on investment.

In the long run unless you are an expert designer you will ultimately save time and money. Along with an often more equitable design approach the saved time and money will ultimately provide a better return on investment. Oftentimes there is something more important for you to focus on that will make a better impact on your bottom line, help us maximize this by choosing us to design for you.

To have others invested in your success!

With you as our client the more successful you are directly affects our reputation and our bottom line. While we can’t make guarantees beyond our design work we will certainly do our best to help you succeed in every way.

Category: Main FAQs

Yes. We have recently upgraded the servers and have multiple plans to choose from. Our Hosting is some of the most affordable around that doesn’t compromise on service or quality.

Category: Main FAQs

Yes!

We can upgrade, maintain, fix or even build a whole new website for you. We can work on the design or help change the whole site structure. We can often work with what you already have or in most cases provide an even better solution.

Category: Main FAQs

If it is design based then most likely yes we can. We have chosen to specialize as best we can and do not market or promote our other services. If you don’t even see it on our other services page please simply contact us, most of the time we can tackle anything.

Category: Main FAQs

We provide everything, in full, upon completion and final payment in full, unless otherwise agreed to in writing.

We also send things digitally, or by mail if requested, throughout many projects. It is important to remember that the rights are not transferred until final payment or unless specified.

We also send a physical package containing physical copies of all digital files and design along with any physical materials or prints and of course all licenses and rights to provide each client with physical documentation and evidence of ownership.

Category: Main FAQs

You can expect the following:

  • Exceptional Service and Results.
  • to be treated equally and fair no matter what
  • Non Disclosure for all clients
  • To have your best interests protected
  • Attention to Detail
  • High Quality at an Affordable Cost
  • A Return On Investment
  • Positive Value
  • Stress managed projects to help reduce the emotional toll of the risk involved
  • Full ownership
  • to be educated and provided knowledge to help save you time and money in the future
  • to succeed if you want to

To understand the process we go through please see https://www.truemintblueprints.com/the-design-process/

 

Category: Main FAQs

You can follow our design process below.

The Design Process

We have created our own process and broken it down into various stages and steps to help us and clients manage projects more efficiently and effectively in regards to costs, emotions and busy work and personal lives.

Category: Main FAQs

It depends on the project and the client. In general we prefer to stick to a defined design process to help maintain a focused and calm project. We also stay away from rushed work that compromises quality and name. We always meet deadlines and do work to specific dates. If a design is required for a specific and defined marketing and advertising campaign then we work to that date.

Overall we have found we have to slow everybody down and take more time throughout most projects. This isn’t time that is charged to clients, it’s time for us and our clients to help ensure we make the right decisions and not get stuck within any boxes.

Category: Main FAQs

If you provide us with a physical quote and full details we will do our best to provide you with what we can do. In many instances we can find a solution that will make both parties happy and satisfied.

Category: Main FAQs

Everything! We provide our quotes as is with everything included. We then break our invoices down into line items to help you clarify where the costs are included. These can be anything from licenses to setup fees with third parties to plugins or materials. We provide you with our quote based on the details provided. If the project changes beyond the initial scope further costs may be applicable. At the end of the project upon final complete payment all rights and licenses are transferred in full to every client and any ongoing costs will be agreed to in writing by each client.

Category: Main FAQs

It depends. Every project and client is different. Some projects have fixed costs and ongoing charges while some are simple and small. We do our best to work within clients budgets while still providing them with the results they desire at no loss of quality or service. We provide quotes based on the scope of the project and details provided. We do not charge per the hour. We instead employ a strategy of managing our clients via a software program and then analyzing the details once the project is complete. This helps us to quantify every project individually as well as give us overall general statistics. This helps us to craft better quotes for us and our clients ongoing.

Category: Main FAQs

No it is not necessary to complete the questionnaire. We provide the questionnaire as a starting point and a means to obtain some details about your project. If you have specific questions or a vision you can simply contact us to discuss them.

Category: Main FAQs

Online we accept most major credit cards and bank transfers. We also accept paypal.

In person we accept debit cards, credit cards, cash and cheques.

Category: Main FAQs

Yes. Our websites are all https and SLL secure. We currently use paypal and square to complete payments as well we accept cash, cheque, bank transfer and email transfer. Each option is secure and safe.

Category: Main FAQs

No there are never any hidden costs. All costs will be communicated and provided as line items on each invoice. Some projects do require fixed costs and monthly fees that cannot be avoided. In each case you will be notified and every option will be provided so you can make the best decision.

Category: Main FAQs

No. In most cases we tend to stay away from templates and clipart. We prefer to make our own clipart and templates from scratch. We do use certain types of templates in regards to website design to help make posting and pages easier to manage and create ongoing for our clients. We prefer not to use themes in our website designs and instead build from the ground up. We will use these things upon client request.

Category: Main FAQs

In regards to Copyrights the creator owns the Copyright until it is transferred through contract and/or payment. When working with us you will ultimately own everything in full with all licenses and rights. Everything we do will be legal and we will never steal anything or use anything without rights within any project. You only assume full control and ownership upon payment in full for each specific design. We will provide written documentation upon the projects completion unless instructed otherwise by a client.

Category: Main FAQs

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